How can we help?
Oders
What payment methods do you accept?
We accepts the following forms of payment: PayPal, Major credit card and Payeasy.
How do I apply my promotion code?
To redeem a promotion, simply enter the code you received in the box titled "Discount Code" during the checkout process. Please note only one offer code can be applied per order.
Do you send order confirmations?
Yes, we automatically send you an email confirmation of your order.
In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.
How can I cancel my order?
After placing your order, you can request a cancellation on the order status page. Cancellation is not possible once the product has been shipped.
Shipping, Returns & Exchanges
Do you ship to overseas?
We ship only to Japan, and for other regions, global stores ship overseas.
Is it possible to change the delivery address?
If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number for faster processing. Unfortunately we cannot edit your address or modify your order once your order has been processed by our warehouse, so please ensure that you provide the correct shipping information during the checkout. It is very important that you provide us with the correct shipping information. We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout.
Other
How do I register ?
Plesae create an account before you place an order from Dr.G! You may create an account with your email address.